Shipping policy
Effective Date: September 1, 2026
At AHVTE, we aim to make every delivery reliable and straightforward. This policy explains our order-processing procedures, shipping options, estimated delivery times, tracking process, and customer responsibilities.
All processing and delivery timeframes are estimates rather than guaranteed arrival dates. Delays may occasionally occur due to carrier operations, customs clearance, severe weather, holidays, increased order volume, or other circumstances outside AHVTE’s reasonable control.
1. Order Processing
- Processing Time: Most orders are prepared and dispatched within 2–5 business days after payment has been successfully completed.
- Business Days: Business days generally run Monday through Friday and exclude weekends and applicable public holidays.
- Verification: Certain orders may require additional payment, address, or security verification before shipment.
- High-Volume Periods: Processing may take longer during holidays, promotional events, product launches, or periods of unusually high demand.
- Separate Shipments: Items from the same order may be shipped separately depending on inventory availability and fulfillment location. Separate tracking information may be provided for each package.
- Daily Order Cutoff: Orders placed after 2:00 p.m. Eastern Time will begin processing on the following business day.
You will receive a shipping confirmation once your order has been transferred to the applicable carrier.
2. Shipping Origin, Availability, and Fulfillment
All AHVTE orders are processed and dispatched from fulfillment locations within the United States. Depending on product availability, destination, and operational requirements, an order may be handled by AHVTE or a U.S.-based fulfillment partner.
AHVTE ships to the destinations available during checkout. If no shipping method appears after entering your address, we may not currently provide delivery to that location.
Items from the same order may ship separately or from different U.S. fulfillment locations. When this occurs, the customer may receive more than one package and separate tracking information for each shipment.
International orders are dispatched from the United States and may be subject to customs clearance upon entering the destination country.
AHVTE reserves the right to cancel and refund an order if delivery to the supplied address is unavailable, restricted, or reasonably determined to be impractical.
3. Free Shipping and Shipping Charges
AHVTE currently offers:
- Free standard shipping on eligible U.S. orders of $49 USD or more
- Free standard international shipping on eligible orders of $69 USD or more
Free-shipping eligibility is based on the merchandise subtotal after discounts have been applied and before taxes, duties, and shipping charges. The qualifying option will appear automatically at checkout when the order and destination are eligible.
Free-shipping promotions apply to standard shipping unless expressly stated otherwise. Expedited delivery, remote-area service, oversized-item charges, or other optional shipping services may require an additional payment.
Orders below the applicable threshold will be charged the shipping rate displayed during checkout. Shipping charges are generally nonrefundable after an order has been dispatched, except when required by law or when the delivery issue resulted from an AHVTE error.
4. Estimated Delivery Times
After the order has been processed and dispatched, estimated standard delivery times are:
United States: 5–12 business days
International destinations: 10–25 business days
These estimates begin when the order is dispatched and do not include processing time. Remote locations and orders requiring customs clearance may take longer.
An order will not be considered lost solely because it arrives after the estimated delivery window. AHVTE may ask customers to allow additional time while the carrier completes delivery or investigates the shipment.
5. Tracking Information
When tracking is available, it will be sent to the email address or telephone number entered during checkout.
Please allow up to 48–72 hours after receiving the shipping confirmation for tracking events to appear. A tracking number may be created before the carrier scans the package into its network.
Carrier tracking information is provided by a third party. AHVTE cannot guarantee that every tracking event will appear immediately or that carrier estimates will remain unchanged.
6. Address Changes and Order Cancellations
Customers are responsible for providing a complete and accurate shipping address during checkout.
Address-change or cancellation requests should be submitted through our Contact page as soon as possible, preferably within 12 hours of ordering. AHVTE will make a reasonable effort to accommodate the request, but changes and cancellations cannot be guaranteed after processing has begun.
Once an order has been dispatched, its address generally cannot be changed and it cannot be cancelled. Any eligible return must then follow our Refund and Return Policy.
AHVTE is not responsible for delays or failed deliveries caused by an incomplete or incorrect address supplied by the customer.
7. Returned, Refused, or Unclaimed Packages
If a package is returned because of an incorrect address, delivery refusal, unpaid customs charges, or failure to collect it, AHVTE will contact the customer when the package is received back.
Where permitted by law:
- Reshipping may require payment of an additional shipping charge.
- Any refund may exclude the original shipping charge.
- Return shipping, customs charges, carrier fees, or other costs incurred by AHVTE may be deducted from the refund.
Refunds for returned packages will not be issued until the package has been received and reviewed by AHVTE or its fulfillment partner.
8. Customs, Duties, and Import Taxes
Orders shipped from our U.S. fulfillment locations to destinations outside the United States may be subject to import duties, customs fees, taxes, brokerage charges, or other assessments imposed by the destination country.
Unless checkout expressly states that these charges are included, they are the customer’s responsibility and are not collected or controlled by AHVTE. We cannot predict the amount of these charges or guarantee how long customs clearance will take.
Customers should consult their local customs authority before ordering if they need additional information.
9. Delayed, Missing, or Delivered Packages
If an order has not arrived after the estimated delivery period, please:
- Review the tracking information.
- Confirm that the shipping address is correct.
- Check with household members, neighbors, building staff, or the local carrier.
- Contact AHVTE through our Contact page if the package remains missing.
AHVTE may open an investigation with the carrier before approving a replacement or refund. Customers must cooperate with reasonable carrier requests during the investigation.
When tracking shows that a package was delivered to the address provided at checkout, AHVTE is not automatically responsible for theft, loss, or misplacement after delivery. However, we will make a reasonable effort to help the customer investigate the issue.
10. Damaged or Incorrect Orders
If an order arrives damaged, defective, or incorrect, contact AHVTE within 7 calendar days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs or video of the product
- Photographs of the external packaging and shipping label
Do not discard the product or packaging until the claim has been reviewed. Depending on the circumstances, AHVTE may provide a replacement, refund, store credit, or another appropriate resolution, subject to applicable law.
Normal shipping-box wear that does not affect the product itself may not qualify as product damage.
11. Circumstances Outside Our Control
AHVTE is not responsible for delays caused by events outside its reasonable control, including severe weather, natural disasters, transportation disruptions, customs inspections, labor actions, public emergencies, carrier backlogs, government restrictions, or incorrect customer information.
We will still make reasonable efforts to communicate available updates and assist with affected orders.
12. Contact Us
For questions concerning shipping, tracking, delivery, damaged orders, or address changes, please contact AHVTE through the Contact page on our website. Include your order number so our team can assist you efficiently.
Customer-service requests are reviewed Monday through Friday, excluding applicable holidays. AHVTE will generally provide an initial response within 2 business days.
Carrier investigations, missing-package claims, and requests requiring additional documentation may take longer to resolve. AHVTE will communicate available updates while the review remains open.
Nothing in this policy limits any mandatory consumer rights provided under applicable law.